A Unique Student Identifier or USI is a reference number for the records of your nationally recognised training and is linked to the National Vocational Education and Training (VET) Data Collection.

You require a USI if you are undertaking Nationally Recognised Training, a higher education student seeking Commonwealth financial assistance, or a higher education student graduating in 2023 or beyond. Without a USI you will not be able to get your qualification or statement of attainment.

You can check if you have a USI at https://www.usi.gov.au/students/find-your-usi. To create a USI go to https://www.usi.gov.au/students/get-a-usi. You will need to have a valid forms of identification.

All students must provide their USI to Affirm training when applying to undertake a training course.

If you do not provide your USI you will be unable to undertake training with Affirm Training.

Information on how to apply for training courses is available here.  Information on the application process specific to each training course can be found on the course information pages. For more information, please contact Affirm Training on 9699 7711 or email info@affirmtraining.com.au.

Information on employment opportunities can be found here. Specific training outcomes for each course will vary and relevant information will be provided during the application and training process.

Yes. If you are deemed competent, you will be awarded the qualification and receive a certificate.

Being competent means that you have the appropriate skills and knowledge required to undertake a particular function or task. Your results are measured in terms of being competent (i.e. you have the skills, knowledge and attitudes required), or not yet competent (i.e. Further training is required).

Students may access their certificates through their student portal within VASTO. Should a student wish to receive a hard copy certificate they must make a request in writing and pay a fee of $35.

You can use your USI to access a record of all nationally recognised VET qualifications. To login, go to www.usi.gov.au

Information on training location and times will be provided during enrolment. Training locations are detailed here. For more information, please contact Affirm Training on 9699 7711 or email info@affirmtraining.com.au.

Course information is provided on the course pages of the Affirm Training website. Course materials will be provided post enrolment. For more information on training courses please contact Affirm training on 9699 7711 or email info@affirmtraining.com.au.

Yes. Details on student support and fee help can be found here. For more information on student support or fee help please contact Affirm training on 9699 7711 or email info@affirmtraining.com.au.

This depends on the nature of the funding and the specific eligibility requirements. For specific information contact the Department of Education and Training, Student Enquiry Line on 1800 020 108, or contact Affirm Training (call 9699 7711 or email info@affirmtraining.com.au) for specific advice regarding course funding.

If you would like to talk to someone about training, please contact Affirm training on 9699 7711 or email info@affirmtraining.com.au.

A registered training organisation (RTO) is a training provider registered by ASQA (or a state regulator) to deliver VET services. RTOs provide quality training and qualifications that are nationally recognised.

A nationally recognised qualification is a course that is recognised and taught to the same standard all over Australia. Nationally recognised courses are VET Accredited by the Australian Skills Quality Authority (ASQA). Nationally recognised qualifications are recognised in all states and territories and identified by the 'Nationally Recognised Training' logo.

In some cases, related study or work experience can be credited to your qualification. Recognition of Prior Learning is achieved through the assessment of evidence against the set of qualification criteria. For further information, please contact Affirm training on 9699 7711 or email info@affirmtraining.com.au.

Mixed mode delivery is a combination of delivery methods that may include classroom based training, mixed with self-paced learning, online learning, workbooks or similar.

ASQA uses the Standards to ensure nationally consistent, high-quality training and assessment across Australia's vocational education and training (VET) system. Compliance with the Standards is a requirement for all ASQA registered training organisations and applicants seeking registration. The Standards protect the interests of all students in Australia's VET system.

Complaints regarding training companies should be directed in the first instance to the training company concerned to allow them to respond and possibly address your concerns. A copy of our Complaint Grievances Appeals Policy is provided below along with the Complaint Lodgement Form
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‍POL003 – Complaint Grievances Appeals Policy
‍FOR_283 – Candidate_Client Complaint Lodgement Report
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Alternatively, anyone with a complaint or query about the training sector can report a complaint to the National Training Complaints Hotline on 13 38 73. The hotline is available Monday to Friday, 8am to 6pm. Complaints can also be referred to the Australian Skills Quality Authority (ASQA) at http://www.asqa.gov.au/complaints/complaints.html

All requests for refunds must be made in writing to ACES Training Manager outlining the reasons for reimbursement. Please review POL035 – RTO Refunds, Finance and Fees Policy in regard to the refunds. FOR_293 – RTO Refund Form must be completed and submitted as part of the request for refund by the candidate.